Shipping
US Domestic Shipping
We create your apparel after you order to minimize waste and increase the amount of patterns we offer. Because of this, please allow 7-14 business days after your design is complete for your product to be hand crafted and finished to receive a tracking number. Once you receive your tracking number, our shipping supplier quotes an average of 2-5 business days for delivery to the continental US.
You may receive multiple packages for an order and should receive different tracking numbers if there will be multiple packages sent to your address.
Canada + International shipping
Please allow an extra 2-7 days of shipping time for International Packages.
Defective Item Refunds
We offer returns up to 30 days after delivery in case of defective or damaged goods. If the item is defective, we will gladly refund you or send you a replacement item.
To complete your refund, we require clear pictures and a description.
We do not accept refunds on custom, limited edition, or wholesale partner items unless the item is damaged.
Exchanges
We understand that sizing is not easy to figure out when shopping online. Please refer to our size guide or ask for a sample before placing an order to increase your chances of ordering the right size the first time. If your custom order does not fit, we can send you replacements at manufacturing cost. This cost varies per item. We encourage you to donate or recycle the first shipment of clothes instead of shipping them back to us.
If your custom item arrives damaged, please contact us with a picture and description and we will gladly send you a free replacement.
We do not accept exchanges on limited edition or wholesale partner items.
Refund Details (if applicable)
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@flippydiscgolf.com